You must be 18+<\/strong> to place an order. You are responsible for safeguarding your account credentials and for any activity on your account.<\/p>\n RC models, batteries and accessories are hobby\u2011grade<\/strong> products requiring assembly, setup and safe operation. Always read manuals and follow safety guidance<\/strong>, especially for LiPo batteries<\/strong> (charge in a fire\u2011resistant area, use only compatible chargers, never leave charging unattended, inspect for damage or swelling, and dispose in accordance with local rules). Products should be used in compliance with local laws<\/strong> (e.g., airspace rules for drones\/model aircraft, radio frequency limits, park\/airport restrictions). We do not warrant suitability for professional, industrial or life\u2011critical uses unless expressly stated.<\/p>\n We try to describe products accurately; minor variations (packaging, firmware revisions, colours) may occur. Compatibility charts are guidance only\u2014please check specifications before purchase.<\/p>\n Prices are shown in [GBP\/EUR\u2014choose one or show both]. Unless stated otherwise, UK prices include UK VAT; EU orders may show VAT collected at checkout or be Delivered Duty Unpaid<\/strong> with VAT\/duties collected by the carrier on import. For EU orders \u2264\u202f\u20ac150<\/strong>, we may<\/strong> collect VAT via IOSS<\/strong>; otherwise, local VAT\/duties may be payable on delivery. Any non\u2011standard delivery options or import brokerage fees are your responsibility. (VAT e-Commerce – One Stop Shop<\/a>)<\/p>\n Placing items in your cart or receiving an order confirmation email does not<\/strong> constitute acceptance. Your order is accepted when we dispatch<\/strong> the goods (we will email you). We may cancel and refund due to stock errors, suspected fraud, pricing mistakes, or export restrictions.<\/p>\n Pre\u2011orders\/backorders.<\/strong> Dispatch dates are estimates and may change; you can cancel for a full refund before dispatch.<\/p>\n We accept payment via [insert providers, e.g., Stripe\/PayPal\/Adyen] and selected local methods. We do not store full card details. Payment is captured on order or upon dispatch depending on method.<\/p>\n For distance purchases you have the right to cancel within 14 days<\/strong> without giving a reason. The period starts the day after you (or your nominee) receive the goods. To exercise the right, notify us before the period ends (email or the Model Cancellation Form<\/strong> in Section 21). If we failed to inform you about this right, the period may be extended as provided by law. (EUR-Lex<\/a>)<\/p>\n Refunds after cancellation.<\/strong> We will refund all payments received, including the standard<\/strong> outbound delivery cost, within 14 days<\/strong> of receipt of the returned goods or proof of return\u2014whichever is earlier. You are responsible for return shipping<\/strong> costs unless we offer free returns. We may deduct for loss in value<\/strong> caused by handling beyond what is necessary to establish the goods\u2019 nature and functioning (e.g., heavy use, damage). (Legislation.gov.uk<\/a>)<\/p>\n Return method.<\/strong> Use our RMA instructions (Section 9). You must return the goods without undue delay<\/strong> and no later than 14 days<\/strong> after notifying cancellation.<\/p>\n Exceptions (no 14\u2011day cancellation)<\/strong> include, for example: goods made to your specifications or clearly personalised; sealed goods not suitable for return for health\/hygiene reasons if unsealed after delivery; goods which, after delivery, are inseparably mixed with other items; digital content supplied non\u2011tangibly once download\/streaming begins with your consent; services fully performed with your prior express consent acknowledging loss of withdrawal right; and other exceptions set by law. (Legislation.gov.uk<\/a>)<\/p>\n Your statutory remedies apply.<\/p>\n These rights are in addition<\/strong> to any manufacturer warranty. Please contact us before returning potentially defective items so we can assist with diagnostics, parts or repairs.<\/p>\n To arrange a cancellation return, warranty repair or DOA exchange, please request an RMA<\/strong> via dmytro@modelcrate.shop. Pack items securely (include all accessories) and use trackable shipping. For cancellations, you are responsible for return costs unless we failed to disclose this before purchase or we agree otherwise. For faulty items, we cover reasonable return costs once fault is confirmed.<\/p>\n Promo codes can\u2019t be combined unless we say so and don\u2019t apply to taxes, shipping or excluded items. Gift cards are non\u2011refundable, non\u2011transferable and not redeemable for cash unless required by law.<\/p>\n You must comply with all applicable export, import and sanctions laws. We may refuse or cancel orders to restricted destinations or entities.<\/p>\n By submitting reviews, Q&A, images or videos, you grant us a non\u2011exclusive, royalty\u2011free licence to use such content on our site and marketing channels. Do not post unlawful, defamatory, hateful, infringing or unsafe content. We may moderate or remove content at our discretion.<\/p>\n All site content (text, images, trademarks, logos) is owned by us or our licensors. You may not copy or exploit it without permission.<\/p>\n Nothing in these Terms limits or excludes liability for death or personal injury<\/strong> caused by negligence, fraud or fraudulent misrepresentation<\/strong>, or any liability that cannot be limited under applicable law.<\/p>\n To the extent permitted by law, we\u2019re not liable for: (a) losses not caused by our breach; (b) business losses (profit, revenue, data) where you purchase as a consumer; or (c) indirect or consequential losses. We do not exclude your statutory remedies under UK or EU consumer law.<\/p>\n We aim to resolve complaints internally\u2014contact dmytro@modelcrate.shop<\/strong>.<\/p>\n UK ADR notice.<\/strong> Where a dispute cannot be resolved, UK law requires us to direct you to a certified Alternative Dispute Resolution (ADR)<\/strong> provider and state whether we will engage with them; participation is generally not mandatory<\/strong> for traders. We will provide ADR provider details at that stage. (GOV.UK<\/a>)<\/p>\n EU ODR platform status.<\/strong> The European Commission\u2019s ODR platform was discontinued on 20 July 2025<\/strong>. For advice on consumer redress in the EU, see the Commission\u2019s guidance page. (European Commission<\/a>)<\/p>\n You may also have the right to seek redress through your local courts or consumer authority.<\/p>\n
\n2) Product Information (RC Models & Components)<\/h2>\n
\n3) Pricing, Taxes & Duties<\/h2>\n
\n4) Ordering & Contract Formation<\/h2>\n
\n5) Payment<\/h2>\n
\n6) Delivery, Risk & Title<\/h2>\n
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\n7) Right to Cancel (Cooling\u2011off: UK & EEA Consumers)<\/h2>\n
\n8) Faulty, Misdescribed or Not\u2011as\u2011Agreed Goods<\/h2>\n
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\n9) Returns & RMA Process<\/h2>\n
\n10) Promotional Codes, Bundles & Gift Cards<\/h2>\n
\n11) Safety, Compliance & Use Restrictions<\/h2>\n
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\n12) Export Controls & Sanctions<\/h2>\n
\n13) Reviews & User Content<\/h2>\n
\n14) Intellectual Property<\/h2>\n
\n15) Limitation of Liability<\/h2>\n
\n16) Complaints & Dispute Resolution<\/h2>\n
\n17) Privacy<\/h2>\n